Invoices are sent to organizers when a balance is owed for the Eventbrite service fee. To collect the service fee, Eventbrite will send an invoice on the first day of each month for fees on orders placed in the month before. Pay your invoices within your Eventbrite account, or by mail with a check (USD only). If you're an attendee and want to request a receipt or invoice for your purchase, contact the event organizer.
In this article
- Why you might receive an invoice
- Reviewing your invoices
- Paying your invoices
Why you might receive an invoice
You might get an invoice if:
- You used PayPal or Authorize.net to process payments for ticket sales - When you use a third party payment processor to take payments, the total amount paid by the attendee (including the Eventbrite service fee) is sent to your PayPal or Authorize.net account. To collect the service fee, Eventbrite will send you an invoice.
- You received a chargeback - Chargebacks happen when a cardholder disputes a charge with their bank. Eventbrite manages chargebacks for you to help save you money. If Eventbrite loses the chargeback, you’ll get an invoice for the disputed amount.
- You issued a refund as a credit after your payout was processed - When a credit is issued instead of a refund, the amount of the credit is automatically deducted from the event balance. If the event doesn't have enough remaining funds to cover the amount of the credit, it’ll be deducted from your next available payout. If there are no payouts for any of your events by the end of the month, the credit will be invoiced to your account. When the attendee uses the credit, the funds will be applied to the new event's payout.
Important details about invoices:
You'll only be invoiced once you've reached more than $5.00 total in Eventbrite service fees. Eventbrite invoices do not include any payment processing fees. Instead, PayPal or Authorize.net will charge you for their fees separately.
If you issue a refund after you've received your invoice, you'll see a credit for the refund amount added to your next invoice. For example, if an order is placed in October, the service fee for that order will show on your November 1st invoice. If you refund that order during the month of November, the service fee for that order will be added as a credit on your December 1st invoice.
Reviewing your invoices
Review your invoices to see a list of all orders and associated Eventbrite fees, any refunds you've processed, and any charges or credits applied to your Eventbrite account.
- Go to “Manage my events”.
- Go to “Finance”.
- Click “Invoices ”.
- Select an invoice number.
- Click the event name.
- Optional: Select File Type and choose "Export to CSV", "Export to Excel", or "Export to Text" to export an itemized invoice for your records.
Paying your invoices
Invoices are due within 30 days from the date they're issued.
You can pay your invoice with a debit or credit card (USD, AUD, CAD, EUR, GBP, NZD, SGD, and HKD only), or using PayPal.
To pay your invoice online:
- Go to “Manage my events”.
- Go to “Finance”.
- Click “Invoices ”.
- Choose the invoice you want to pay.
- Click ”Pay now” and enter your payment details.
- Complete your payment.
Invoices for events in USD can be paid by check (with your invoice number written on the check) to:
Eventbrite, Inc. P.O. Box 204845 Dallas, TX 75320-4845 USA
If you send a check, keep in mind that it takes about 10 business days to process it once it has been received. When it has been applied, the payment will be reflected in your Eventbrite account.