Eventbrite is a self-service platform, which means third-party organizers create and manage their own events. If you have questions about an event, check the event listing to see if the information you need is there. Eventbrite can't answer questions about event details or entry requirements on behalf of the organizer.
For questions about event details, refund policies, entry requirements, or anything event-specific, the organizer is the right contact.
If you registered for an event and have a ticket in your Eventbrite account, you can:
- Update your order - Update the information on your order (not available for all events).
- Request a refund - Send a refund request to the organizer using Eventbrite's refund request form (if enabled).
- Join an online event - If the organizer has set up an online event page, you can join the online meeting or webinar there.
How to contact the organizer
If you already have your ticket:
- Log in and go to Tickets.
- Select your order.
- Select Contact the organizer.
- Review the options available or select Contact the organizer.
- Fill out the form and select Continue.
- Review your submission and select Submit request.
If you don't have a ticket
If you can't find your ticket or have a question before registering, follow these steps:
- Go to the event page.
- Select Contact, then Contact the organizer.
- Fill out the form and select Continue.
- Review your submission and select Submit request.