Create and edit ticket types – Eventbrite

You can use Eventbrite to create paid, free, or donation-based tickets for your event. To get started, go to Manage my events , select your upcoming event, and then select Add tickets.

If you want attendees to register for specific seats at your event venue, create tickets using reserved seating.

In this article

Before you start
Create a ticket type
Edit existing ticket types
Troubleshooting ticketing issues

Before you start

Before you add tickets, review these setup options to decide if you want to use them for your event.

Copying tickets from another event

You can copy a ticket setup from another event before creating any new tickets. Once you start adding tickets, the copy option is no longer available, even if you delete those tickets later.

To copy tickets:

Go to Manage my events and select your upcoming event.
Select Add tickets. If you haven’t created a new ticket type yet, you’ll see the option to Copy tickets from one of the events in your account.
Select an event to review its ticket setup, then select Import tickets.

When you copy tickets, Eventbrite will include all ticket types, add-ons, promo codes, and holds from the previous event. The sales dates will automatically adjust based on your new event’s date and time, while all other settings remain the same.

Sections

Ticket sections enable you to organize ticket types and manage your event capacity more flexibly, as each section has its own set capacity. Your total event capacity automatically updates based on the combined capacity of all sections.

If you plan to use sections, you must create at least one section before adding a ticket type.

To create a section:

Go to Manage my events and select your upcoming event.
Select Add tickets.
Select Create section.
Enter a section name and capacity.
Select Create to save the section.

Create a ticket type

There are three types of tickets:

Paid: The ticket costs a set amount.
Free: The ticket is free.
Donation: The ticket isn’t free, but the attendee can pay any amount for it.

You can use any combination of these ticket types for your event. Please note that there are restrictions on collecting donations with Eventbrite, and donation tickets aren’t available for events in the state of California.

To create a new ticket type for your event:

Go to Manage my events and select your upcoming event.
Select Add tickets.
Select Paid, Free, or Donation for the ticket type.
Enter the information for your ticket type.
Select Save.

Standard ticket settings

When creating a ticket type, review and complete the following fields:

Name: Give the ticket type a name, such as “General Admission” or "Early Bird.”
Section: If you’ve created sections, assign the ticket type to a section.
Quantity: Enter the maximum number of tickets available for the ticket type.
Price: Set the price for paid tickets. You can select How do fees work? to review Eventbrite’s Ticketing Fees.
Absorb fees (optional): By default, attendees pay Eventbrite’s Ticketing Fees for paid and donation-based tickets. To deduct the Ticketing Fees from your ticket sales instead, select 'Absorb fees.'
When are tickets available?: This dropdown lets you choose when tickets are available:
Date and time: Set the time period during which your tickets will be available for sale.
When sales end for…: Have sales start after another ticket type is no longer available.

If your event has a recurring schedule, you can’t set a specific start or end date for ticket sales. Instead, choose when to end sales relative to your event date and time—for example, an hour or a day before the event starts.

Advanced ticket settings

Use Advanced settings to further customize your ticket type:

Description: Provide attendees with more information about the ticket.
Visibility of sales end date: By default, the end date of your ticket sales is visible during checkout. To hide this, deselect 'Show ticket sale end dates and sale status at checkout.'
Visibility of ticket type: Select whether the ticket type should be visible, hidden, or hidden when not on sale. You can also set a schedule for when the ticket type should be visible. Attendees can only register for a hidden ticket if you provide a promo code that reveals it.
Tickets per order: Set the minimum and maximum number of tickets that can be purchased at one time. Use this to create group offers or limit the number of tickets per order.
Sales channel: Designate where attendees can buy the ticket type. If you change this setting to At the door only, the tickets will only be available when you sell tickets using the Eventbrite Organizer app.
Ticket delivery options: Set the method(s) by which attendees can receive their tickets. Attendees who choose the eTicket option will receive their ticket via the Eventbrite app. If attendees choose Will Call, you'll need to print tickets so that they can be picked up at event check-in.

Edit existing ticket types

To make updates to your tickets:

Go to Manage my events and select your upcoming event.
Select Add tickets to view the ticket types you've created.

To reorder ticket types, select and hold the drag handle (the two horizontal lines to the left of the ticket name), then drag to reposition the ticket.

Select the three-dot icon next to your ticket type to access the following options:

Edit: Change your ticket settings. Note that changes to name or pricing settings will only take effect for future sales.
Copy: Create a new ticket type with the same settings.
Delete: Remove the ticket type. Note that you can’t delete a ticket type after it has had any sales, even if those sales were cancelled or refunded.

Customize your checkout settings

To manage how your event’s checkout experience appears to attendees:

Go to Manage my events and select your upcoming event.
Select Add tickets, then select Settings. From there, you can choose whether to:
- Display the number of remaining tickets.
- Display a message after ticket sales end.
- Update your event wording from “ticketed” to “registration” to reflect how attendees sign up. Free events use “registration” language by default.

Troubleshooting ticketing issues

Unable to edit tickets

If you aren’t the owner or an admin of your Eventbrite account, you’ll need a role with the 'Manage tickets' permission enabled to create and edit tickets. An account admin can manage your organization’s roles by going to Organization settings and selecting Team management.

Tickets aren’t showing as on sale

If your tickets aren’t on sale but should be, check your quantity and capacity. Learn more about troubleshooting ticket sales.