Refunds normally arrive within 3-5 business days, but it can take up to 10 business days. If it's been longer than 10 business days, you can request a refund tracking number, also known as an Acquirer Reference Number (ARN). Then, contact your bank or card company with the ARN to help them locate the refund. ARNs aren't available for every order, so review the following requirements and contact us if you still need help locating your refund.
1. Confirm the refund was issued.
Whenever a refund is issued, Eventbrite sends a refund confirmation email to the ticket buyer. Check your inbox for an email from noreply@order.eventbrite.com. The subject line will start with "Order refunded."
If you can't find the refund confirmation email and the order still appears in the Tickets page of your account, the organizer hasn't refunded your order yet. Request a refund or contact the organizer for help.
2. Wait 10 business days.
Refunds normally arrive within 5-7 business days. If it's been more than 10 business days since your order was refunded, request an ARN.
3. Check if you're eligible for an ARN.
An Acquirer Reference Number (ARN) helps your bank or card company locate your refund, but they are not available for all orders.
Your order is eligible for an ARN if:
- Your order currency was USD, EUR, GBP, HKD, or SGD.
- You used a credit or debit card to pay.
- You didn't pay with American Express or PayPal.
- You paid the full ticket price upfront. If you paid in installments, contact the payment provider for questions about your refund.
- It's been less than one year since the refund date.
If you paid for your order via PayPal (even if you checked out as a guest), contact PayPal support for assistance. Otherwise, contact us if your order doesn't qualify for an ARN and you still need help.
4. Request an ARN.
If your order is eligible for an ARN, follow these steps:
- Locate and open your refund confirmation email.
- Select, "Request an email with next steps and a refund tracking number."
- Check your inbox for your ARN from noreply@order.eventbrite.com.
You'll receive a follow-up email within one hour. It will have the subject, "Track down your refund." If an ARN is available, this email will include it. If an ARN isn't available, make sure your order meets the above requirements and it's been at least 10 business days.
5. Talk to your bank or credit card company.
Reach out to your bank or card company with the ARN. This should help them locate the refund.
Troubleshooting
Cancelled cards and closed accounts
It's not possible to reverse a refund or reissue it to a different card. However, even if your account or card is no longer active, the bank or card company may still accept a refund.
If that happens, they might transfer it to an open account or issue it as a check. It is best to talk to your bank or card company if you have questions about this process.
If they aren't able to find your refund, follow the steps above to locate your ARN.
If the ARN doesn't work
If your bank or card company is still unable to locate the refund, or if an ARN wasn't available, contact us. Be ready to provide documentation from your bank or credit card company.