Create and manage roles for additional users to help you with your events. This helps keep your account secure and reduces login issues by allowing team members to access your events using their own login credentials. To get started, go to Organization settings and select Team management. Then, select Roles and choose Create new role. Once a role is created, you can invite users to join your organization by going to Users and selecting Invite users.
You can't invite users to your organization unless you have created a role for them to be assigned to.
In this article
- Manage roles
- Manage users
Manage roles
Before you can add a user to your organization, you need to have a role to assign them to. Your organization has four default roles:
- Owner: This is the main account holder. Thre can only be one owner role in an organization.
- Admin: Admins have access to all events and permissions. There can be multiple admin roles in an organization.
- Check-in attendees: This role allows team members to check in attendees only at the event using a single login with the Organizer app.
- Check-in attendees and guests: This role allows team members to check in attendees and guests using a single login with the Organizer app.
Team members assigned to a default "Check-in" role must not have any additional roles or permissions assigned to them across any organization. If you have team members who require additional permissions beyond check-in, assign them to the default "Admin" role, or create a custom role instead.
- Go to Organization settings.
- Select Team management.
- Choose Roles. Then select Create new role.
- Name the role and assign permissions. Then select Create.
- Go to Organization settings.
- Select Team management.
- Choose Roles. Then select the three-dot menu icon next to the role.
- Select Edit. Then choose permissions for the role.
- Go to Organization settings.
- Select Team management.
- Choose Roles. Then select the three-dot menu icon next to the role you want to review.
- View, edit, or delete a role.
- View - Check the permissions set for the role.
- Edit - Edit the permissions for the role.
- Delete - Delete the role If any users are assigned to the role you want to delete, assign them to a new role first. Then delete the role.
NOTE: Owners can’t be edited or deleted. Instead, transfer ownership of the Eventbrite account to the person you want to be the new owner.
Manage users
After you’ve created a role, invite users to join your organization to help you manage your events. A single role can have multiple users assigned to it. You can invite up to 20 users to your organization at a time.
- Go to Organization settings.
- Select Team management.
- Select Users.
- Select Invite users. Users invited to your organization will need to log in to their Eventbrite account in order to accept your invitation. If they don't have an Eventbrite account, they'll need to create one using the email address they received the invitation at.
- Email Address - Enter the email address of the person you are assigning to a role. This will be the email address they log in with to access your event.
- Role - Choose the role in the dropdown that best fits the user. Users can be assigned to more than one role.
- Optional: Limited event access - Check this box and select the search bar to choose specific events for this user to have access to.
- Select Add and return to Team management.
When you invite a user to your organization, they will receive an email from Eventbrite. They can select Get started in the email to accept the invitation. Until they accept the invitation, “Invitation sent" is displayed next to the user.
If the user can't find the invitation email, select the three-dot menu icon next to the user and choose Copy invitation URL. Share the link with the user to help them complete the process.
Users can only be edited after they have accepted your invitation for the role you assigned them to. You can delete users at any time.
- Go to Organization settings.
- Select Team management.
- Select Users.
- Select the three-dot menu next to the user.
- Choose Edit or Delete.
- Edit - Assign the user to a different role or multiple roles. To change a user's role, assign them to their new role before removing them from their current role.
- Delete - Delete the user from all roles. Users who are not assigned to a role will be removed from your organization entirely.
- Select Save.