Verify your financial information through Stripe

In this article

• Eventbrite collects your financial information
• Stripe verifies your information 
• If you’re having trouble completing the verification process
• Getting your payout

Eventbrite collects your financial information

Add your bank account information

Start by adding the bank account where you want to receive your payouts:

1. Choose your country and currency.
2. Provide the requested individual or company information.
3. Choose the bank account type and add your bank details.
4. Optional: Check the box to set this bank account as the default for all your events.
5. Select Add.

After adding your bank account, you’ll be prompted to complete your organization profile. The country and currency associated with your bank account help determine which organization and KYC information you need to provide.

Complete your organization profile

If you host paid events, Eventbrite requires you to complete your organization profile so we can collect the required KYC information for each country where you operate.

Before you start, make sure you know which organization type to select:

Individual — An individual or sole proprietorship is an unincorporated business owned by one person. The individual has sole responsibility for decision-making, receives all profits, bears all losses, and has no legal status separate from the business. If you are an individual or sole proprietor, select Individual as the organization type during onboarding.

Company — If you filed documents to register your business with a government agency, your organization type is likely Company. Eventbrite is required to collect, verify, and maintain information about the company’s owners—known as beneficial owners—and people with significant control. A company can take several forms, such as:

• Sole proprietorship
• Single-member LLC
• Multi-member LLC
• Private partnership
• Private corporation
• Unincorporated association
• Public partnership
• Public corporation

Nonprofit — If you filed documents to register your nonprofit with a government agency, your organization type is likely Nonprofit. Eventbrite is required to collect, verify, and maintain information about the nonprofit’s owners or people with significant control, where applicable. Examples include:

• Incorporated nonprofit
• Unincorporated nonprofit

To complete your organization profile:

1. Go to Finance in your Eventbrite account and select Organization profile.
2. Select whether you’re hosting events as an individual, company, or nonprofit.
3. Complete the additional fields related to your country of residence and organization type.
4. Review the information you provided and confirm that it’s correct. You must provide accurate and complete information to avoid payout delays.
5. Check the box to accept the Eventbrite Terms of Service and the Eventbrite Merchant Agreement, which includes the Stripe Connected Account Agreement.

Once you’ve completed your organization profile, Stripe will review the information you provided.

Your Stripe payout profile is created specifically for your Eventbrite account and can't be shared, linked, or reused with another platform or business. If you need to use Stripe for payments outside Eventbrite, you'll need to set up a separate Stripe account directly with Stripe.

Stripe verifies your information 

If Stripe needs more information

If Stripe is unable to verify the information you provided or otherwise requires more information, you’ll receive a notification when you log into your Eventbrite account. You’ll be redirected to Stripe to add this information. To begin the process, you may be asked to enter a mobile phone number to receive a text message. This is required for two-factor authentication (2FA) verification.

If the additional information is insufficient, you’ll get another notification in your Eventbrite account. The process is complete when no further notifications appear in your account.

Identity verification questions

Depending on your organization type and country, Stripe may ask for any of the following information to verify your identity:

• Full name: The name provided in your organization profile.
• Last four digits of the bank account associated with Eventbrite: Use the bank account information you provided to Eventbrite for your payouts.
• Date of birth: The date of birth of the individual or company owner.
• Amount last transferred to you: Check your bank account to confirm the most recent deposit from Eventbrite.
• Address associated with your Eventbrite account: Use the physical address associated with the individual or company. P.O. boxes aren’t accepted.
• Last four digits of your Social Security number: If you’re hosting events as an individual, use your Social Security number or the equivalent in your country. If you’re hosting events as a company or nonprofit, use the Social Security number associated with the company’s owner.

Verification documents

Requirements when uploading documents:

• Identity documents (including but not limited to passports and driver’s licenses) must be no more than one step removed from the original document:
• Document copies and scans must be in PDF format and taken directly from the original document; they can’t be processed, converted, or embedded in other files
• A picture of a physical document must be the original, unprocessed picture in JPEG or PNG format
• Screenshots aren’t acceptable
• Photos and scans of the Photo IDs must be in color
• Photos of paper documents must be in color, but scans of paper documents (not Photo IDs) may be black and white
• Images must not be low-quality
• Identity and legal entity documents must not have expired
• Documents must be readable and in a valid upload file format
• Documents must not be cropped or missing pages with crucial information, and all borders must be visible
• If the country of residence differs from the country of the account, a passport is required for identity verification

Acceptable forms of Identification:

When a person linked to a Stripe account, such as a business representative or owner, resides in a country different from the Stripe account's country, a valid passport is the only accepted form of identification.

Accepted documents may include:

• Passport
• Passport card
• Driver’s license
• State-issued ID card
• Resident permit ID or U.S. Green Card
• Border crossing card
• Child ID card
• NYC ID card
• U.S. visa

Required information:

• Full legal name that matches the name in your Stripe profile
• Date of birth (DOB) that matches what’s in your Stripe profile
• Photo of person (except where exclusions apply)

Acceptable forms of legal entity verification:

• IRS Letter 147C
• IRS SS-4 confirmation letter

The document must include:

• The full legal company name that appears in the Stripe profile
• A tax ID from the local tax authority that matches the Stripe profile, excluding Canada
• A company address that matches the Stripe profile

Acceptable forms of bank account ownership verification:

Documents must be less than one year old to be considered valid for bank account verification.

Accepted documents include:

• Bank account statement
• Check
• Bank letter

The document must include:

• Account holder’s name
• Bank account number

If you’re having trouble completing the verification process

1. Review the information in your Organization profile and confirm that it’s accurate. If you’re being asked to provide documents you don’t have, you may have selected the wrong organization type. To update your information or organization type, select Edit.
2. Confirm that you’re uploading an acceptable verification document and that it’s formatted correctly. Each verification document can only be used once. If you’re asked to verify multiple pieces of information, you’ll need to provide a different document for each requirement.
3. Confirm that all the information you provided through Stripe is consistent. You can’t continue if Stripe detects mismatching information.

If Stripe can’t verify your information, check that your name, address, and identification details match your official documents exactly. Small differences, such as a missing middle initial, are a common cause of unsuccessful verification.

Getting your payout

Eventbrite sends your event payout three days after your event ends or according to the custom payout schedule you selected.

To avoid payout delays, add your bank account, complete your organization profile, and respond to any additional verification requests shown in your Eventbrite account.