Payouts are calculated based on your event's net sales, and may vary depending on ticket settings, taxes, charges or credits applied to your account and schedule. This resource explains how your payout is calculated and includes common reasons a payout might not match the amount you've calculated. To review a complete breakdown of how your payout was calculated, export a payout report.
Types of payouts
Standard payout
Eventbrite sends your event payout 3 business days after your event ends or on the custom payout schedule you select. Once sent, it may take your bank an additional 2–3 business days to process and post the funds to a U.S. bank account, or 5–7 business days for accounts outside the U.S.
Scheduled payout
Eventbrite sends your payout on a weekly or bi-monthly schedule. When you have scheduled payouts, Eventbrite withholds 20% of your net sales in reserve to cover potential refunds, chargebacks, and cancellations. When your event is completed, all funds held in reserve are included in your final payout. Some eligibility restrictions apply. Learn more about scheduled payouts.
Instant payouts
Eventbrite sends funds to your bank account instantly, before your event has ended. Some eligibility restrictions apply. Learn more about instant payouts.
Reasons your payout can differ from the amount you're expecting
You're calculating based on gross sales
When reconciling your payout, be sure to calculate based on net sales instead of gross sales. The total shown in the Eventbrite Organizer app or on your event dashboard is your gross sales.
Gross sales is the total revenue for your event, including the Ticketing Fees and
any tax Eventbrite collected. Eventbrite collects those ticket fees and applicable taxes prior to sending your payout, and sends you your net sales.
You can check the exact amount of fees and taxes collected in the Eventbrite Service fee and Eventbrite tax columns of your payouts report.
How net sales are calculated
Net sales takes your event's total revenue and subtracts the Ticketing Fees and
taxes.
If you pass fees and taxes on: They are added on top of your ticket price and Eventbrite deducts this amount off the top of the sale. You receive the full amount of the ticket equal to the price you set. Please note that fees on tickets purchased 'At the door' can't be passed on.
If you absorb the fees and/or taxes: They are included in your ticket price and Eventbrite deducts it from the amount of the sale. You receive the amount of the ticket price you set, minus the taxes and fees.
When comparing your net sales to your payout, remember that refunds and chargebacks can also affect the total amount sent.
Learn more about Eventbrite's Ticketing Fees.
Eventbrite collected and remitted tax on your behalf
Whether tax is part of your payout depends on who collects it. Check your
itemized payout report:
Eventbrite tax: your event is in an area where Eventbrite collects tax. That tax isn't included in your payout — Eventbrite remits and reports it on your behalf.
Organizer tax: you added sales tax to your event yourself. Eventbrite includes that tax in your payout, and you report it to your tax authority.
Learn more in Understanding tax on ticket sales.
Your early payout reserve or cap
When you receive scheduled payouts, Eventbrite holds 20% of your net sales in reserve to cover potential refunds, chargebacks, and cancellations. The reserve amount withheld from each payout is included in your final payout, which is sent 3 days after your event's completion date. The reserve amount can't be changed or sent prior to your final payout.
Eventbrite also places a cap on the total amount that can be paid out before your event. You can receive up to $100,000 USD (or your currency’s equivalent) in pre-event payouts across all active events in your organization. This includes both Instant Payouts and scheduled payouts. If you've reached at $100,000 cap, your payout may be less, or may be withheld until one of your active events completes.
Learn more about setting up a payout schedule
You have fees from Offline payments
Offline payments are ticket sales that are registered on Eventbrite and included in your sales reports, but are paid for offline. For example, if you enable offline payments, an attendee can choose to register for your event, but pay you offline by cash, check, invoice, or other method at the event. When an attendee registers and chooses an offline payment method, those sales are recorded, but because no payment was processed for that registration, an offline payment will not be included in your payout amount.
Because the order was placed through Eventbrite, the Eventbrite Service Fee still applies to offline orders. If you use Eventbrite Payment Processing, that fee is deducted from your payout.
Learn more about accepting payment offline.
Taxes and fees are combined in your Orders report
In U.S. states or other locations where Eventbrite collects tax, the fees column in your Orders report includes the tax Eventbrite collected on those orders, so fees will appear higher than the standard rates.
To confirm, subtract the tax from the reported fees, or refer to your payouts report.
Your fee or tax settings changed after tickets went on sale
If you changed your tax or ticket settings after tickets went on sale, you may see a difference in how your payout is calculated. For example, if you switched between passing fees on to attendees and absorbing them, you'll have some orders where fees were collected off the top, and some orders where fees were included.
To review individual purchases, download an Orders report and compare the fees and tax on each order.
Still unable to reconcile your payout?
If you're unable to reconcile after reviewing the explanations provided, contact Eventbrite support. Be sure to include your event name and the payout amount you expected.